A Toulouse web agency migrates twenty WordPress sites to o2switch: flat price, "unlimited" resources, responsive French support. Six months later, a client leaves with their former provider — and the agency discovers all FTP live in the same cPanel, nobody knows which JetBackup to restore, and billing is in the agency name while the domain belongs to the client.
o2switch is not at fault. Organisation is.
Why agencies choose o2switch
o2switch combines performant shared hosting in France (Clermont-Ferrand), simple pricing (one plan, several sites), reputed FR support, JetBackup and familiar cPanel tools. Simplicity score 8.5/10 in our directory. Ideal for brochure and modest WooCommerce sites — less for custom cloud workloads.
| Model | Advantage | Agency risk |
|---|---|---|
| 1 account, N sites | Low cost | Client exit, mixed access |
| 1 account / client | Isolation | Admin overhead |
| Reseller / affiliate | Margin | Check o2switch contract |
Technical "unlimited" does not replace a written access matrix.
Recommended governance
One account per client (or major project) with dedicated email and clear billing. Access FTP/SFTP per site, no shared master password, ideally 2FA on cPanel. Inventory: client, URL, o2switch account, backup test date, PHP version. Backups JetBackup plus weekly external export for critical clients. Client exit: site export, account or credential transfer, DNS TTL. Terms: who is contractual holder, who calls o2switch at 2 a.m.
What o2switch does not solve for you
Separate staging (subdomain or second account). Git deploy / CI (outside classic shared scope). Enterprise SLA signed in end client name. HDS or SecNumCloud compliance.
The climax: same panel for twenty clients, twenty risks
Decide and move forward without blind spots
Choose account model (one or many) and write backup/restore and client exit runbook. Open o2switch profile, test JetBackup restore on dummy site. Compare via comparator if clients require VPS or sector compliance.
Frequently asked questions
Can o2switch host multiple client sites on one account?
Yes via multi-site shared hosting on one plan or multiple accounts. Governance (access, billing, separation) remains your organisational responsibility.
One account per client?
Recommended to isolate billing, SSL, and risk. Single account simplifies price but complicates client exit and incident liability.
Are o2switch backups enough for an agency?
Included JetBackup helps — add external copies and tested restore procedure per client. Never promise DR you have not practised.
Does o2switch support end clients directly?
Not by default: contract is with account holder. Clarify in your terms who contacts o2switch.
An agency masters o2switch when the panel is structured — not when shared by habit.