A Vaud SMB outsources "the site" to Cyon and assumes everything is covered. An outdated WooCommerce plugin breaks checkout on Saturday. Cyon restores the server — not the agency deployment fault. Tension invoice: who was supposed to patch?
In Switzerland as elsewhere, host ≠ integrator — Cyon requires written responsibilities before premium serenity turns into dispute.
What Cyon provides
Cyon — Swiss host based in Basel, performant shared hosting, VPS, reputed support, CH datacenters, sustainable positioning. High support and simplicity scores in our directory.
| Layer | Cyon typically | SMB / agency |
|---|---|---|
| Datacenter, network | Yes | — |
| OS, PHP, infra SSL | Yes | — |
| WordPress core | Managed option | Agency sometimes |
| Plugins, theme | No | SMB / agency |
| Content, business GDPR | No | SMB |
See Swiss host GDPR transfers.
A Swiss SMB at Cyon gains infrastructure reliability — not exemption from application governance.
Clear contract: checklist
Support scope — infrastructure tickets versus PHP debug. Backups — frequency, annually tested restore. Staging environment — available, who pays. Updates — automatic or manual WordPress. On-call — e-commerce weekends. Contract end — export, DNS, reversibility deadline.
Cyon and SMB growth
Rising store traffic → Cyon VPS or CDN. Rising EU clients → document transfers. Need kDrive or mail suite → compare Infomaniak via compare tool.
The peak: premium infra, fuzzy responsibility
Decide and move forward without blind spots
Write infrastructure versus application RACI with your agency, open Cyon page and test support ticket on real case, compare Infomaniak if you need broader mail ecosystem, then see guides SMB to document nFADP and GDPR on business side.
Frequently asked questions
Cyon SMB without IT?
Yes managed — clarify who updates WordPress and plugins.
Cyon and GDPR EU clients?
Swiss adequacy; SMB responsible for business and content.
Cyon vs Infomaniak French-speaking?
Cyon CH SMB; Infomaniak ecosystem — compare support and products.
Ask in contract?
SLA, backup, support scope, subcontractors, e-commerce on-call.
Cyon hosts a Swiss SMB serenely when the contract says who answers on Saturday — not when "premium" means "all inclusive."